30 day Return Policy at Greener Hydroponics
As it states at the bottom of the checkout page. By pressing the 'Checkout' button you are agreeing to our store policies. We appreciate your business!
Greener Hydroponics is a family run business located in West Palm Beach Florida. For 99% of our online orders we utilize drop-ship suppliers for fulfillment, This allows us to keep our prices low and have excellent delivery times but it also means we must adhere to the suppliers return policies. Please review our return policies below and feel free to contact us with any questions.
All products must be returned in NEW and UNUSED condition, in original manufacturer boxes and with a copy of your original Packing Slip.
Unfortunately we will be unable to accept returns of Nutrients, Grow Media, Grow Lamps and used products. Please call us directly if you have any questions regarding these products before ordering online.
For all other returns please:
1. All returns are subject to a 20% re-stocking fee.
2. All return shipping charges must be prepaid. We can supply labels for convenience but they will be provided at the customers expense. We do not accept COD deliveries. Per most freight carriers, refused packages may be subject to handling fees up to 15%.
3. Pack the item securely in the original packaging.
4. Keep a copy of the Return Tracking Number until your order payment has been credited to you.
5. You may expect a refund in the same form of payment used for the purchase within 7 business days of our receiving your returned order. You will be refunded the shipping cost if the return is because of manufacturer defect or a shipping error on our part.
6. Original shipping costs can not be refunded.
7. We recommend that you use an insured carrier for tracking your return.
Please contact us before you return your items to receive a packing slip with instructions and a mailing address where you can ship your products.
Your Security at Greener HydroponicsYour Information is Secure at Greener Hydroponics We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing - so you can buy online with confidence. If you have additional questions regarding security at Greener Hydroponics, please call us toll-free at 1-888-676-7101 or e-mail us, including your name and mailing address, at insert e-mail address.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. Your transactions are secure. When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page. Typographical Errors In the event that a Greener Hydroponics Co product is mistakenly listed at an incorrect price, Greener Hydroponics Co reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Greener Hydroponics Co reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Greener Hydroponics Co shall issue a credit to your credit card account in the amount of the incorrect price.
Out-of-Stock Products We will ship your product as it becomes available. Usually, products ship within 24 hours of placing an order or by the next business day if your order is received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will inform you as soon as we know that the item is unavailable. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.